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The Å·²©ÓÎÏ·¹ÙÍø Illinois University Welcome Desk can help you find answers to all of your questions related to campus information and resources. Our friendly student staff will be happy to help you with a wide variety of services.

Conveniently located in Village Square, we also serve as an extension of the University Box Office and can sell tickets to ticketed University events.

To reach us, call (773) 442-INFO (4636) or email us at welcome-desk@neiu.edu.

Summer 2025 Hours

• Monday through Thursday: 9:00 a.m.-4:00 p.m.
• Closed Friday, Saturday and Sunday

All inquiries regarding any Welcome Desk services, or to schedule a time after posted hours for assistance, please email welcome-desk@neiu.edu.

Welcome Desk Services

Tickets to NEIU Performing Arts Concerts

You may also purchase tickets in person at the Welcome Desk. The Box Office is open on performance nights as needed for ticket sales.

Student, Staff and Faculty ID Cards

New students, faculty and staff can come to the Welcome Desk in Village Square to have their picture taken and receive their NEIU ID card. Please be prepared with your NEIU ID number and photo ID.

The first ID is free. Replacements are $10 for standard cards and $25 for residents of The Nest.

If you are unable to come to the Welcome Desk in person, please email for assistance. 

For a replacement ID card, transactions must take place in person at the Welcome Desk to make payment and receive a new card. Proper ID must be shown to order a replacement ID card.

Lost and Found

We are currently unable to process any lost and found items. If any valuables are turned in to the Welcome Desk they will be handed over to the NEIU Police.

U-Pass

Newly admitted students, or students who have not previously ordered a U-Pass card can order a new U-Pass card at the Welcome Desk. If you are unable to come in person to order your card, email for assistance.

Replacement U-Pass cards must be ordered in person at the Welcome Desk. There is a $50 replacement fee for lost/stolen U-Pass replacement.

U-Pass Information